Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Australian orders typically arrive within 5–10 business days. All products are made to order and printed locally in Australia through our production partner.

Do you offer free shipping?

We're working on a free shipping threshold — stay tuned. Shipping costs are calculated at checkout based on your location.

Can I track my order?

Yes. Once your order is fulfilled you'll receive a tracking link via email.

Products

What sizes do you offer?

Our products are available in sizes XS through 2XL. Check the size guide on each product page for measurements.

How do your products fit?

Aerial pieces are designed with an oversized fit in mind. If you prefer a more fitted look, we recommend sizing down.

What are the products made from?

Our hoodies and tees are available in premium fleece and cotton blends. Material details are listed on each product page.

Returns & Exchanges

What is your return policy?

Because all products are made to order, we don't accept returns for change of mind. However, if your item arrives damaged or incorrect, please contact us at aerialstylesau@gmail.com within 7 days and we'll make it right.

Can I exchange for a different size?

We're unable to offer size exchanges on made-to-order items. Please refer to our size guide before purchasing.

General

How do I use a discount code?

Enter your discount code at checkout in the "Discount code" field before completing your purchase.

I have another question — how do I get in touch?

Email us at aerialstylesau@gmail.com and we'll get back to you within 1–2 business days.